1. Introduction

Welcome to Huatong ("we", "our", "us", or "Platform"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you access or use the Huatong mobile application, website, and related services.

By creating an account, accessing, or using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide, including:

• Full name
• Username
• Email address
• Phone number
• Profile photo
• Business information
• Address information
• Identity verification information (if required)
• Communications with our support team
• Listing descriptions, photos, and other content you publish

2.2 Transaction Information

We may collect information related to purchases, subscriptions, featured listings, advertising services, payment confirmations, and transaction records conducted through our platform.

2.3 Chat and Communication Data

Messages exchanged through our in-app chat system may be stored and processed for service delivery, fraud prevention, dispute resolution, security monitoring, and legal compliance purposes.

2.4 Device and Technical Information

• Device model
• Operating system version
• Device identifiers
• IP address
• Browser information
• Application version
• Network information
• Crash reports and diagnostics
• Usage analytics

2.5 Location Information

With your permission, we may collect approximate or precise location information to improve listing visibility, provide location-based services, display nearby listings, and enhance user experience.

3. How We Use Your Information

We may use collected information to:

• Create and manage user accounts.
• Provide marketplace services.
• Display and manage listings.
• Facilitate communication between users.
• Process subscriptions and premium services.
• Verify user identity when necessary.
• Detect fraud, abuse, scams, and suspicious activities.
• Improve platform functionality and user experience.
• Respond to support requests.
• Send important service notifications.
• Comply with legal obligations and regulatory requirements.

4. Legal Basis for Processing Information

We process personal information where necessary to provide our services, fulfill contractual obligations, comply with applicable laws and regulations, protect legitimate business interests, maintain platform security, and where consent has been provided by users.

5. Sharing of Information

We do not sell personal information to third parties.

We may share information under the following circumstances:

• With other users as part of marketplace transactions.
• With payment providers for payment processing.
• With cloud hosting and technical service providers.
• With legal authorities when required by law.
• To protect users, public safety, or platform security.
• During mergers, acquisitions, restructuring, or asset transfers.

6. Public Information

Information included in listings, seller profiles, advertisements, reviews, ratings, comments, and publicly visible content may be viewed by other users and may become publicly accessible.

Users should carefully consider what information they choose to publish on the platform.

7. Data Retention

We retain information only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business operations.

Certain information may be retained after account closure where required by applicable law, fraud prevention measures, auditing requirements, or dispute resolution purposes.

8. Security Measures

We implement commercially reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their account credentials.

9. User Rights

Subject to applicable laws and regulations, users may have the right to:

• Access personal information.
• Update inaccurate information.
• Request deletion of personal information.
• Withdraw previously granted consent.
• Object to certain processing activities.
• Request account closure.

Requests may be submitted through our contact information listed below.

10. Cookies and Analytics

We may use cookies, SDKs, analytics tools, and similar technologies to understand user behavior, improve services, enhance functionality, measure performance, and support platform security.

11. Third-Party Services

Our platform may integrate with third-party services including payment gateways, analytics providers, cloud hosting providers, customer support tools, social login services, advertising platforms, mapping services, and communication providers.

These third-party services may collect information according to their own privacy policies and terms.

12. Children's Privacy

Huatong is not intended for children under the age of 18 without parental or legal guardian supervision. We do not knowingly collect personal information from children in violation of applicable laws.

13. International Data Transfers

Depending on the infrastructure and service providers used by Huatong, information may be stored or processed in Cambodia or other jurisdictions where our service providers operate.

We take reasonable measures to ensure that personal information receives appropriate protection regardless of processing location.

14. Compliance with Cambodian Laws

Huatong is committed to complying with applicable laws and regulations of the Kingdom of Cambodia, including regulations relating to electronic commerce, digital services, consumer protection, cybersecurity, law enforcement cooperation, and lawful government requests.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Updated versions will be published within the application and become effective upon posting.

Continued use of the platform after changes become effective constitutes acceptance of the updated Privacy Policy.

16. Contact Us